Support

Get in touch

Email eddy@eddy.guide with anything at all — a question, a problem, or something Eddy got wrong.

Something on the river is wrong

A gauge reading that does not match the water, a missing or moved access point, a hazard that is no longer there — these are the most useful things you can send us, and the ones we act on fastest.

In the app, the river and gauge screens each have their own report button, and it arrives with the thing it is about already attached. That is quicker than describing it in an email, and it means we can find it.

Conditions are a planning aid, not a guarantee

Readings come from USGS gauges and can trail the river by up to about an hour, and hazards move. Always judge the water in front of you. If Eddy showed you something that did not match what you found, we want to know — that is exactly the report worth sending.

Subscriptions

Eddy Premium is billed through your Apple ID. Manage or cancel it in Settings on your iPhone — deleting the app does not cancel it. If you have been charged for something you did not expect, Apple handles refunds, but email us anyway and we will help you find the right place.

To restore a purchase on a new phone, open Profile in the app and tap Restore purchases.

Your account and your data

You can delete your account, and everything owned by it, from Profile in the app. It is immediate and cannot be undone. What we collect and why is in the privacy policy; the terms are here.